INFORMATION
All KRAKEN styles are made individually to order. As soon as we receive your order it will go into our production list and we will make it for you as soon as it gets to the top of the list. This can be between 2 and 5 days depending on how many orders are before you. We will email you when you place your order to let you know your estimated dispatch date. We will endeavor to get your order made and dispatched to you as soon as is humanly possible.
GIFTS & SPECIAL OCCASIONS
Please inform us at the time you make your order if it is for a special occasion and we will invariably be able to get it to you on time for the big event.
DELIVERIES
In the UK we use Royal Mail or a courier, for exports we use a courier unless instructed otherwise. Please let us know if you would like to use a fast track delivery service for your order and we will charge you accordingly. On average:
UK customers – Orders should be with you within 1 – 3 working days after dispatch.
European customers – Orders should be with you within 5 – 6 working days after dispatch.
Rest of World customers – Orders should be with you between 7 – 21 working days after dispatch.
You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.